Job Summary

Full Description

Location: Hotel

Position Title: Hotel Manager/Sunrise Park Lodge

Employment Status: (Full-time)

Reports To: Sunrise Park Resort Assistant General Manager

Salary: $55,000+ DOE

SUMMARY:

The Hotel Manager is responsible for all aspects of hotel operations, from day-to-day staff management to guest relations. He / She should be an ambassador for the brand and hotel. Provide leadership and strategic planning across all departments to support our service culture, maximize operations, and enhance guest satisfaction. Work very closely with the Sunrise Park Resort.

Responsible for managing the Supervisory team and overall hotel targets to deliver an excellent Guest experience. A hotel manager is required to balance profitability and guest satisfaction.

DAILY RESPONSIBILITIES:

· Oversee the operations functions of the hotel, as per the Organizational chart.

· Oversee and manage all hotel departments and work closely with department heads, including facilitating regular briefings/meetings.

· Ensure full compliance with hotel operating controls, SOP’s, policies, procedures,s and service standards.

· Lead all key property issues, including capital projects, customer service, and refurbishment.

· Handling complaints and overseeing the service recovery procedures.

· Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan, and Capital Budget.

· Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

· Ensure all decisions are made in the best interest of Sunrise Park Resort.

· Deliver hotel budget goals and set other short and long-term strategic goals for the property.

· Develop improvement actions, carry out cost savings.

· A strong understanding of P&L statements and the ability to react with impactful strategies

· Closely monitor the hotel’s business reports, including P&L statements, and make decisions accordingly.

· Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.

· Maximize room yield and hotels/resort revenue through innovative sales practices and yield management programs.

· Prepare monthly financial report for Sunrise Park Resort management and Board of Directors.

· Facilitate procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.

· Hire key hotel staff

· Manage and develop the Hotel Executive team to ensure career progression and development.

· Be accountable for the responsibilities of department heads and take ownership of all guest complaints.

· Provide effective leadership to hotel team members.

· Respond to audits to ensure continual improvement is achieved.

· Handle corporate clients and take part in new client acquisition along with the sales team whenever required.

· Assist in residential sales as and when required, and development with strong sales prospects.

· Safeguard the quality of operation,s, both(internal & external audit).

· Responsible for compliance, including the Occupational Health & Safety Act, fire regulations, and other legal requirements.

Please note: this job description is not intended to cover or provide a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION AND EXPERIENCE REQUIRED:

· The ideal candidate is a seasoned hotel professional with management skills and hands-on experience. Available to work when needed, including weekends, holidays, and nights.

· A Bachelor’s degree in hotel management or a related field and/or equivalent hotel management experience.

· Excellent computer system skills.

ABOUT SUNRISE PARK RESORT:

Sunrise Park Resort is a wholly owned and operated tribal entity of the White Mountain Apache Tribe, located in Greer, Arizona. Sunrise is Arizona’s premier mountain resort destination. Elevation – 9,200 feet above sea level.

TRIBAL HIRING PREFERENCE:

Sunrise Park Resort applies the White Mountain Apache Tribe’s preference policy. Preference in hiring will be given to qualified candidates who are enrolled tribal members in the White Mountain Apache Tribe or enrolled in other federally recognized tribes.

SUNRISE POLICY:

Sunrise maintains a drug and alcohol-free work environment. Drugs include marijuana and prescription drugs that are not prescribed to the employee or that are

not used in accordance with prescribing standards. Employees are prohibited from possessing, selling, supplying, using, or manufacturing drugs or alcohol on Sunrise property. Additionally, employees are prohibited from being under the influence of or impaired by drugs or alcohol while on or using Sunrise property. Sunrise conducts drug and alcohol tests for various reasons, including pre-employment, random, to determine the cause of an accident or injury, and reasonable suspicion. Employees must comply with the drug and alcohol tests when requested by management or HR.

Due to the heightened risk and liability associated with the Resort, Sunrise has a zero-tolerance policy in all areas that pose potential danger/death to employees or guests. Activities that present the greatest potential for danger/death include, but are not limited to, climbing towers, operating equipment or vehicles, maintaining or servicing lifts, or performing any maintenance.

About Sunrise Park Resort:

Sunrise Park Resort is a wholly owned and operated tribal entity of the White Mountain Apache Tribe and is located in Greer, Arizona.  Sunrise is Arizona’s premier mountain resort destination.  Elevation – 9,200 feet above sea level.

Tribal Hiring Preference:

Sunrise Park Resort applies the White Mountain Apache Tribe’s preference policy.  Preference in hiring will be given to qualified candidates who are enrolled tribal members in the White Mountain Apache Tribe or enrolled in other federally recognized tribes.